Frequently Asked Questions

How can I find out what my password is?

For your security, CNB does not have access to your password(s). We can, however, help you create a new password, so that you can have access to your accounts again. If you are having trouble getting into your account, please give us a call toll free at 1-888-322-1088.

What can I do with my online accounts?

Plenty! From the homepage at www.CountyNationalBank.com you can do the following:

• Check all your account balances at once
• Review a detailed log of all account activity over time
• Quickly transfer money between your various accounts
• Schedule regular money transfers
• View images of checks online
• View images of statements online
• Find your loan balance payoffs
• Pay your bills

How can I be sure my information is secure?

County National Bank online account access requires 128-bit browser encryption, the most advanced, difficult to replicate security certificate in existence. Your information is safe.

Does it cost me anything?

No, it's just one more thing we can do to make your banking easier.

How do I sign up?

From our home page click Enroll in: Personal Online Banking, read the CNB Online Banking
Agreement and click the "I Agree" button.
Click the button "Click here to Enroll" and follow the steps.

I'm having problems with my account, who should I call?

Call County National Bank at 888-322-1088 between 9 am and 4 pm and we'll work with you to provide a solution.

What are the computer requirements?

Either the Internet Explorer browser version 5.5 or higher or Netscape Navigator version 7.1 or higher.

Can I download my information?

Of course! While you're logged on to your County National Bank account, you can export your financial data pre-formatted for Quicken™, Quick Books™, and Microsoft Money™, and Excel.

How current will the information be?

We'll update your account balances 24-7 so you'll get the most accurate information available.

Will becoming an online customer affect my service if I choose to visit a local office instead?

No, not at all. We're always happy to see you.

What should I do if I notice a discrepancy?

In the rare event of an error, contact your local office immediately and we'll begins steps to rectify the situation. Contact us at 888-322-1088 or e-mail custserv@countynationalbank.com.